Delivery Information

Delivery charges are normally included in the price, but under certain conditions there may be an additional charge. You will be notified of any additional charges on receipt of your order.

Whilst every effort will be made to adhere to stated delivery dates for all refrigeration equipment such dates are estimates only and Polarcold cannot be liable for any losses incurred caused by delay in delivery.

Free delivery is to kerbside only and it is your responsibility to unpack and position your new equipment. If you require the goods to be brought into your premises, unpacked and positioned then please ask for price. Packaging will only be removed if you pay for installation.

It is the buyer’s responsibility to ensure that your building/access door is wide enough and high enough for the equipment to fit through.  In order for delivery to take place there should be an authorised person present to receive the delivery. This procedure must be carried out even if someone has been appointed to take delivery on your behalf. Having received the goods any subsequent loss or damage to goods will be at your own risk.

You will be advised of the delivery date in advance.

There will be re-stocking and delivery charges if:-

  • No one is present to accept delivery.
  • Goods have to be delivered again.
  • The goods will not go through the door.
  • You no longer require the goods.

Missing items – in the un-likely event that any accessory is missing from your order, please contact us immediately. No liability will be accepted for missing items after three working days from receipt of your order.

Please check goods immediately on receipt to see if there is any damage. We will assume goods are in good condition unless signed for “damaged”. Damage that has not been noted on the Proof of Delivery note will be assumed to be in acceptable condition and will not be replaced at a later date.

Any claim for damage must be reported within 24 hours.

Signing “unchecked”, “un-examined” or similar will not be accepted as a conditional signature if a claim is made.

We will not be responsible for compensating for any loss incurred if the goods are not supplied, or if delivery is later than expected or if goods received are supplied damaged or faulty.

We reserve the right to charge an amount to your credit card on the return of the damaged item(s) should it be judged that the item was damaged after delivery (ie when attempting to un-pack the item).


In the unlikely event of a product being faulty when delivered, we will arrange for the faulty item to be collected and a replacement item to be dispatched if the manufacturer feels this is the right course of action. Collection of faulty goods is at the manufacturer’s discretion but they will replace the item or repair the fault. Faulty items may be inspected by one of the manufacturers appointed qualified engineers before any action is taken.

You must not send back the item before consulting us.

We advise that you should keep all packaging for a minimum of seven days from receipt of the goods as should a fault develop during this period you will need the packaging for returning the item. The onus is on you to ensure that any returned goods are suitably packed. Packing the goods in packaging not designed for the item can result in damage to the goods for which we would need to make a charge, once we have assessed the damage.

If you return an item due to it being faulty, but on inspection no fault can be found, you will be liable to be charged.

CANCELLATION POLICY- (item delivered no longer required- unused)

Our Cancellation Policy comes under the terms of a Code of Practice covered and detailed by a European Directive on Distance Selling which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000.

This regulation gives you, the consumer, the right to cancel your order within seven working days. The seven days begins from the date you receive your order. Exceptions to this are special build items or non stock items, it is not possible to return these appliances, they will have to be repaired, unless the manufacturer cannot repair the item. To be entitled to cancel the order the item must be un-used in pristine condition and a re-saleable condition i.e. all packing, accessories etc and must be returned at your expense. We would prefer you to use one of our carriers for returns and we would advise you to insure the item(s), as the cost of any lost, missing or damage items in transit will need to be met by yourself.

On return of the item(s) you will be entitled to a refund of the original cost of the item(s) less our original shipping costs of the item(s) plus a restocking charge which the manufacturers charge between 30%-40% and transportation costs. We will charge administration fee of £25. After deductions we will refund the balance to you after 28 days and the manufacturer has inspected the item and is happy that the packaging has not been opened or item used.

If goods are not returned in their original packing or any tampering has taken place the manufacturers will charge delivery costs re stocking charge and downgrading charge of the item as the goods will not be able to be sold again as brand new.

We reserve the right not to refund the full amount to your credit card on the return of the item should it be judged that the item is not in a re-saleable condition, item has been used, the packaging is not the original packaging or part of the packaging is damaged or missing or the item is damaged.


Should you wish to cancel an order and item has not left the manufacturers, then we can arrange this but we reserve the right to charge for the ‘aborted’ delivery ie cancellation charges, re stocking charges as the manufacturer may have already loaded the item on the Van. This amount would be dependent on the item and the amount we get charged by the manufacturer or supplier delivering the item, which can be 20% TO 30% OF THE TOTAL PAID.


Once delivery has been taken and the equipment has been unpacked and used, the equipment cannot be returned if there is no fault, it is then at the discretion of the manufacturer if they will allow you to return the item once used (Re-stocking and administration charges will apply price will be given at request).

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